FAQ
We are based in Mooresville, NC, and operate as a home-based bakery. Proudly serving the greater Charlotte area, we also offer delivery services for an additional fee. If you have any specific inquiries or would like to place an order, feel free to reach out!
Experience a seamless and personalized ordering process with us. Just fill out our online order form, share your preferences and event details. We’ll reach out to discuss your vision, confirm details, and ensure your order aligns perfectly with your expectations. To secure the date, a 50% non-refundable deposit is required. Once received, we’ll start crafting your beautifully designed creation, ordering any necessary materials. Our team is here to assist you every step of the way, answering any questions you may have
Our cakes are meticulously constructed to ensure both stability and deliciousness. Each tier consists of three layers of cake. For double barrel cakes, two cakes are stacked on top of each other and iced as one tall cake, totaling six layers. In this style, a board is placed between the two cakes, and supports, along with a center dowel, are added to manage the weight. This construction process is consistent across all our multi-tiered cakes, guaranteeing a structurally sound and delightful treat for your special occasion
Since my scratch recipes often contain butter, it is recommended to serve the cake at room temperature for the best texture and flavor. It’s advised to store the cake in the refrigerator until 1-2 hours before the event to allow it to warm up gradually. When serving tiered cakes, it’s recommended to disassemble and cut them into tall, square portions. Note that unless the Cake Safe has been used for delivery, there will be a center dowel in every tiered cake
All cookies come individually bagged. If it is for a large event where they’ll be handed out, they’ll also be tagged with ingredients and allergy disclaimer
Delivery services start at $40 and ranges based on the roundtrip miles. If setup is required (adding additional elements to the cake at the venue, or helping to decorate the table) there will be a setup fee.
Yes, cake samples are available at select times throughout the year. They come with a small fee, unless you’ve already placed an order. If you invest in a sample box and subsequently place an order, the fee will be applied to the deposit.
Yes, we have insurance! Many venues require vendors to provide a copy of their insurance policy, and we can happily provide it upon request
To secure your date, we will send an invoice for the non-refundable deposit (50% of the total order) once an estimate has been provided. After receiving the deposit, we’ll collaborate on the final cake design and iron out details, such as delivery if needed. The adjusted final invoice is due the week prior to the event. If the final invoice is not paid within 24 hours of the due date, it is subject to cancellation with no refund given
Our cancellation policy requires a non-refundable deposit of 50% to secure your date. If you need to cancel, please inform us as soon as possible. Cancellations made within 7 days of the event date are subject to payment of the full order amount. We understand that unforeseen circumstances may arise, so we encourage open communication to explore possible alternatives when necessary.
Lock in Your Date Now!
After reviewing our FAQs and feeling ready to embark on creating something special with us, simply click on ‘Contact Us